When users ask you for something you do not have content for, we log it and aggregate it. These inquiries are powerful indicators of what your users want and help improve customer experience and customer interactions, which improves overall customer satisfaction. Whether what is a chatbot you start with bespoke voice functionality or a wide selection of features, users are likely to inform you what they want. We capture it.Like user paths in web and other digital channels, the trail your user took in conversation is insightful. The Voicify analytics software takes the turn by turn conversation for every user and aggregates it into an aesthetic path that lets your teams observe folks are traversing the conversational content.